Ordering & Payment
How do I place an order?
Placing an order with KIKA is easy! Simply browse our collection, select the items you love, and choose your preferred size and color (if available). Once you've made your selections, add the items to your cart. When you’re ready to check out, click on the shopping cart icon, review your items, and proceed to checkout. Follow the prompts to enter your shipping information, and choose your payment method. After completing the purchase, you’ll receive a confirmation email with your order details. And that’s it—your order is on its way!
What payment methods do you accept?
We accept Credit Card, Visa, Mastercard, and if you’re located in Egypt, you also have the option to pay with cash upon delivery
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order, but it’s not something you can do manually through your account. To request a change or cancellation, please email our customer service team (info@thekikastore.com). They’ll assist you with your request and provide guidance on any next steps. Additionally, if you’re looking to exchange an item, we’re happy to help with that as well—just reach out to us via email!
Do you accept international payments?
Yes, we accept international credit and debit cards, including Visa and Mastercard, so you can shop with KIKA from anywhere! However, please note that delivery will only be available within the country associated with the specific KIKA website you’re shopping from. For example, if you’re browsing our UAE site, delivery will be available across the MENA region, whereas orders on our Egyptian site are limited to delivery within Egypt. Regardless of where your payment card is from, your order will be shipped within the designated delivery area.
